Our courses
We offer courses and qualifications to enable the people and communities we work with to achieve their personal and professional goals.
Who is this qualification for?
This qualification is aimed at employees and enables them to work safely and recognise and deal with hazards in the workplace. It also provides learners with knowledge of the basic health and safety practices essential in the workplace.
How long will it take?
Learners should expect it to take 10 hours to complete this qualification.
Topics covered
- Roles and responsibilities of employees and employers
- How risk assessments contribute to health and safety
- How to identify and control risks from common workplace hazards
- Procedures for responding to accidents and incidents in the workplace.
Assessment method
This qualification is assessed by a multiple-choice examination
For more information and to enrol on this course please contact us
Who is this qualification for?
This qualification is aimed to prepare learners for employment and/or support a role in the workplace through the development of their ICT knowledge and skills.
How long will it take?
To complete this qualification learners should expect to undertake 30 hours guided learning hours.
Topics covered
These include using devices and handling information, creating and editing information and being safe and responsible online
Assessment method
This qualification is assessed by a portfolio of evidence.
For more information and to enrol on this course please contact us
Who is this qualification for?
This qualification is aimed at individuals who are new to the customer service sector and wish to improve their knowledge and gain a nationally-recognised qualification. It is designed for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and the skills it provides are applicable to a variety of work environments.
Who is this qualification for?
This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
How long will it take?
To complete this qualification learners should expect to undertake 30 guided learning hours.
Topics covered include:
Know how to deliver good customer service, Know different communication methods, Know how to provide good customer service in line with organisational procedures and Know how to effectively deal with customer queries, problems and complaints.
Assessment Method
This qualification is assessed by portfolio of evidence.
For more information and to enrol on this course please contact us
Get Involved
If you’re passionate about helping people and building a vibrant, equal society, volunteering with us can make real change in your community.